Frequently Asked Questions
Everything you need to know about finding your dream gown at Calily Bridal.
How long does it take for my wedding dress to be delivered?
Standard production for our bridal gowns typically takes 12 to 16 weeks. We recommend ordering at least 6 months before your wedding date to allow ample time for shipping and local alterations.
Do you offer custom sizing for your gowns?
Yes, we offer a 'Made-to-Measure' service for an additional fee. You can submit your specific measurements during the checkout process to ensure a closer fit upon arrival.
What is your return policy for bridal wear?
Due to the delicate and made-to-order nature of our garments, we accept returns within 14 days for a refund minus a restocking fee, provided the item is unworn, unaltered, and in its original packaging.
Can I request modifications to an existing design?
Small design tweaks, such as changing sleeve lengths or adding bustle points, can often be accommodated. Please contact our bridal stylists via email to discuss specific customization possibilities.
Do you ship internationally?
Calily Bridal ships worldwide. Shipping costs and delivery timelines vary by destination, and please note that international customers are responsible for any applicable customs duties or taxes.
How should I care for my gown after the wedding?
We recommend professional dry cleaning by a specialist who handles bridal fabrics. To preserve your gown long-term, store it in an acid-free preservation box away from direct sunlight and moisture.