Returns & Exchanges
At Calily Bridal, we want your special day to be perfect, which is why we offer a 14-day return window for eligible unworn wedding attire. Please ensure all items remain in their original condition with tags attached to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the garment in its original protective garment bag and shipping box, ensuring all bridal tags and hygiene seals are intact.
Ship to Boutique
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location within 7 days of your request.
Inspection and Refund
Once our quality control team verifies the gown's condition, your refund will be processed to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing